1. Shipping & Delivery Coverage
We offer nationwide delivery across Kenya, including Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, and other towns. International shipping is available upon request.
2. Delivery Timeframes
- Nairobi & Major Towns: 1-2 business days
- Other Parts of Kenya: 2-4 business days
- International Orders: Delivery time depends on destination and shipping method.
3. Shipping Costs
- Shipping charges vary based on product size, weight, and location.
- Orders above a certain amount may qualify for free delivery (applicable within Nairobi).
- Exact shipping costs are calculated at checkout.
4. Same-Day & Express Delivery
- Available within Nairobi and select towns for an additional fee.
- Orders must be placed before 12:00 PM for same-day delivery eligibility.
5. Pickup Option
Customers in Nairobi can opt for self-pickup from our store or designated pickup points.
6. Order Tracking
Once shipped, customers receive a tracking number via SMS/Email to monitor delivery status.
7. Damaged or Missing Items
- Inspect your order upon delivery. If you receive a damaged, defective, or missing item, contact us within 24 hours for a replacement or resolution.
- Ensure you provide order details & images of the damaged product for a quick resolution.
8. Returns & Exchanges
Refer to our Return & Refund Policy for detailed information on eligible returns.
9. Customer Support
For any delivery-related inquiries, reach out to us:
Call/WhatsApp: 0741 163020
Visit our website: www.solarpower.co.ke